New service contract dashboard and real-time service insights help expand capabilities, as well as increase technician productivity with new mobile app features
PLEASANTON, Calif., April 25, 2022 /PRNewswire/ — ServiceMax, a leader in asset-centric field service management, today announced the release of new features for Asset 360 for Salesforce App Exchange. Building on its strong field service foundation, the new release offers features that go beyond traditional field service personas, empowering strategic stakeholders such as revenue managers and chief operating officers. operations, as well as operational and business stakeholders in supply chain, sales and marketing. . Customers can now use Asset 360 for Salesforce to drive service revenue and renewals and improve strategic planning with real-time insights, while continuing to increase technician productivity. The new feature set includes sales and marketing tools, the ability to monitor and track contract status efficiency and performance, and cost savings through new dashboards.
ServiceMax, a leader in field service management, has released new features for Asset 360 for Salesforce AppExchange.
“When we launched ServiceMax Asset 360 for Salesforce, we laid out a clear vision to extend its capabilities to help customers reinvent equipment-centric field service and grow with them into other strategic areas. and key business people as their needs change,” said joseph june, senior vice president of product management, ServiceMax. “With these new capabilities, we have made significant strides towards delivering on our promise, bringing new capabilities to market that will allow customers to connect people and systems outside of field service to increase profitability. , visibility and agility.”
The new features of Asset 360 allow:
Service revenue and renewals with Renewal Insights, a dashboard for sales and account managers that provides a view of contract margins, customer savings, service consumption and SLAs. By ensuring all authorized services are provided with a view of overall revenue, sales and account teams can deliver a better customer experience, improve renewal rates, and take advantage of upsell and cross-sell opportunities. .
Overview of services in real time in Cost-to-Serve, Service Profitability, and Asset Location Insights dashboards, powered by Tableau CRM, provide a high-level view of service revenue and costs, as well as installed base metrics. These real-time data dashboards allow executives across the enterprise to analyze service operations, take corrective action on aging product lines or price discrepancies, report quality trends and improve performance. improve strategic planning.
Increased technician productivity through new features in the Salesforce Field Service mobile app, including Asset Service Coverage, Asset Timeline, and Asset Hierarchy. Through a targeted mobile user interface, technicians gain visibility into service coverage and entitlements, past and future service activities, and as-maintained condition of complex, high-value assets. With visibility into relevant and contextual asset data as they work, field engineers are able to eliminate guesswork, improve first-time fix rates, and deliver a better customer experience.
Launched in November 2020, Asset 360 for Salesforce helps companies like Eastman Kodak Company maximize asset performance and differentiate through service. Asset 360 is natively built on Salesforce and is available in Salesforce AppExchange. For more information Click here.
Salesforce, AppExchange and others are among the registered trademarks of salesforce.com, inc.
About Salesforce App Exchange
Selling power App Exchange, the world’s leading enterprise cloud marketplace, empowers businesses, developers, and entrepreneurs to create, market, and grow in entirely new ways. With over 6,000 listings, 9 million customer installs, and 117,000 peer reviews, App Exchange connects customers of all sizes and in all industries to ready-to-install or customizable applications and Salesforce Certified consultants to solve any business challenge.
ServiceMax’s mission is to help customers make the world work with asset-centric field service management software. As a recognized leader in this field, ServiceMax’s mobile apps and cloud-based software provide a complete view of assets to field service teams. By optimizing field service operations, customers in all industries can better manage service complexities, support faster growth, and run more profitable, results-driven businesses. For more information visit: www.servicemax.com.
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